Frequently Asked Questions.

What services does Qnorthwest offer?

Qnorthwest provides installation, commissioning, and servicing for a wide array of technology systems for both residential and commercial properties. Our portfolio includes lighting control, AV (Audio Visual) systems, electronic shades, HVAC (Heating, Ventilation, Air Conditioning) control, home theaters, access control, security systems, networking, integration with other systems, and more.

Can you be more specific?

We specialize in tailoring technology to your needs, which necessitates this wide array of services. Our offerings range from distributed audio and video throughout your home to installing shades in an office building that adjust throughout the day, maximizing natural light while preventing glare. The possibilities are truly endless.  

We are equipped to design a complete building technology package for a new home, run both line voltage and low voltage wires, program the system, commission and test it, provide training, and offer ongoing service for any system we install. Or we can do any subset of these services. Our goal is to make technology work for you efficiently and effectively.

 

Is Qnorthwest an electrical contractor?

Indeed, we are! Our team includes both line voltage and low voltage electricians. But we also love working with other electrical contractors. Our capabilities range from handling the wiring in a brand-new building to servicing an outlet in your home. We are here to help in any capacity, with proven flexibility to meet your unique needs.

Can Qnorthwest work in my home?

Absolutely! We have a team of experts who specialize in designing and implementing custom technology systems tailored specifically for the home. Recognizing that no two houses or families are the same, we ensure a deeply personalized process. We would love to develop something just for you that transforms your living space into something truly extraordinary. 

Can Qnorthwest work in my business?

Certainly! We have a team of over two dozen professionals dedicated to working in commercial spaces. Our strong relationships extend to general contractors, electrical contractors, distributors, manufacturers, manufacturer’s reps, architects, lighting designers, specifiers, electrical engineers, and commissioning agents, among others. Whatever your requirements may be, we have the resources and partnerships to make it happen. 

Which Lutron systems does Qnorthwest specialize in?

We specialize in all of them – and that’s no exaggeration. You’d be hard pressed to find another company, apart from Lutron itself, with more experience with Lutron’s products. More than 30 of our employees have extensive knowledge and experience across a broad range of their systems. We have a close relationship with Lutron and work on all their current commercial and residential systems. Additionally, we hold a wealth of expertise with their legacy systems. 

What certifications do Qnorthwest employees hold?

Our employees hold a variety of certifications depending on their roles and specialties. We have licensed electricians whose licenses cater to their specific focus, be it commercial, residential, or low voltage. All our commercial field technicians maintain up-to-date OSHA 30 certifications. Moreover, we are certified by our manufacturing partners for every system we work on. 

Which products and systems do you specialize in?

If it's a technology system for buildings, it's likely within our area of expertise. In the commercial realm, we are known for our experience in lighting control. In the residential space, we’ve earned a reputation for working closely with end users to design, implement, and/or service large, complex systems, seamlessly unifying different components to function as one cohesive unit. 

Where is Qnorthwest Headquarters?

We are based in Seattle, Washington, but we have folks across the country. 

Can I drop by your local office?

We certainly welcome anyone who wants to stop by, but reach out first, sometimes the office is full of people building things or loading things, and other times, we’re all out in the field! We’d love to hear from you and show you around. 

Which States does Qnorthwest work in?

In 2022 we did work in over 25 states. We have people in Seattle, San Francisco, Denver, DC, and New York. 

Does Qnorthwest work in Canada or Internationally?

We can provide training, programming, commissioning, and other consulting work almost anywhere in the world; however, our installation and sales services are available exclusively in the US.

What insurance do you carry?

We carry insurance which covers us for both commercial and residential work. A certificate of insurance can be provided upon request. 

Can Qnorthwest stay on call for me?

Yes! Welcome to QnorthwestCare. We offer three specialized tiers, and we are always willing to set up a custom plan to meet your needs. Flexibility is something we take a great deal of pride in. 

You worked on my project 10 years ago. Can you still help me?

Certainly! Our experience with legacy systems is vast, and we can either fix your current system, make changes to suit your needs, or help you upgrade to the latest and greatest. 

I need help right now. Who should I contact?

Give us a call or shoot us an email 

Can I request that Qnorthwest techs wear masks?

Of course!  Our techs are up-to-date on all regulatory and precautionary measures.

How can I pay my invoice?

We offer the usual array of payment options, cash, check, ACH (preferred), and credit cards, though we do charge a small fee if using a credit card. 3% for standard cards, and 4% for American Express.